Operational Rules

Operating Information

• Resort operation from 8:30 AM to 4:00 PM
• Info line: +420 499 111 024
• We accept payment cards at the ticket offices in the Malá Úpa Ski Resort and in the Sport Centrum.

Operating Rules

1. No more frozen hands – ski passes are sold in the form of contactless chip cards, which increase comfort and speed up check-in; the chip card is now without a deposit. Everyone, including children under 6 years, must present a valid ski pass.
2. Ski pass claims – it is necessary to fill in the claim form
3. Entry to the ski slopes after 4:00 PM is prohibited, as regular grooming of the slopes with snow groomers takes place – danger of fatal injury!!!
4. It is forbidden to ski off the slopes into forest areas; it is necessary to follow the "KRNAP Visitor Regulations"!
5. The sale or lending of ski passes is prohibited. All ski passes are non-transferable – valid ski passes can only be purchased at the ski resort ticket offices and online in our e-shop. Transferable time ski passes are ONLY available from the Skimu Pack – transferable package and Family ski pass transferable for 1 day CAN BE PURCHASED ONLINE!
6. The operator reserves the right to close ski lifts and slopes in case of malfunctions, excessive wind speed, power outages, etc. In these cases, there is no entitlement to a fare refund.
7. The operator also reserves the right to change the price list, operating hours of ski facilities, and the ski bus timetable. Current information is posted at the resort ticket offices and ski bus stops.
8. In case of violation of the terms contained in the transport and business conditions, the operator is entitled to invalidate the ski pass without financial compensation. Movement of visitors on ski and cross-country trails is at their own risk.
9. We remind visitors that ski passes are non-transferable to another person. The check-in area is monitored by a camera system. The holder of a resold or transferred ski pass risks the ski pass being blocked. The exception is time passes from the Skimu Pack – transferable and Family ski pass transferable for 1 day

Transport and Business Terms and Conditions of Malá Úpa Ski Resort – SKiMU

CZ Full text of transport and business rules (PDF).

PL Transport regulations and business conditions of the Malá Úpa ski area – SKiMU (PDF)

CZ Basic transport conditions on ski lifts (PDF)

EN Basic transport conditions (PDF)

PL Basic conditions of transport on ski lifts (PDF)

CZ Full text of the general business terms and conditions of the rental service (PDF)

Mountain Safety

Not only on the roads, but also on the slopes, it is necessary to follow the rules of safe riding. Since 2009, these rules have been established as ČSN standards, and their violation is therefore punishable.

The Ten Rules of Safe Behavior on the Slopes:

• Respect for other skiers and snowboarders
• Control of speed and manner of skiing
• Choice of route
• Overtaking
• Entering and starting
• Stopping
• Climbing and descending
• Respecting signs
• Behavior in case of accidents
• Duty to identify oneself

It is also important to pay attention to the proper equipment and gear on the slopes. In cooperation with Bezpečné hory (Safe Mountains) we will introduce you to the basic rules for mountain equipment.

Even on the slopes, injuries cannot always be avoided. If an injury occurs, it is necessary to follow the basic rules of conduct to prevent further possible accidents.

Even experienced skiers can make mistakes. Therefore, do not underestimate spatial orientation, whether in a familiar or unfamiliar environment. Safe Mountains has several tips for you on how to always keep the right direction.

Especially in the mountains, the weather is unstable and hard to predict, so you should always follow the advice of locals.

You can find many more tips and rules on the Safe Mountains website, which is a partner of SKiMU.

General Terms and Conditions of SKIMU, a.s. ("GTC") for the SKIMU Ski Equipment Rental

Issued by: SKIMU, a.s., U Golfu 565, Prague 10, 109 00, Company ID: 28211073

This version of the GTC is an integral part of the Equipment Rental Agreement concluded between SKIMU, a.s., U Golfu 565, Prague 10, Company ID: 282 110 73 (hereinafter the “Lessor”) and the Lessee identified in the heading of the Equipment Rental Agreement (hereinafter the “Agreement”).

1. Based on the Rental Agreement, the Lessor temporarily leases to the Lessee the sports equipment specified in the Rental Agreement as the Subject of Lease and Type Designation (hereinafter the “Item”).

2. The Lessee has received the Item in fully functional condition and suitable for its intended purpose.

3. The Lessor is not liable for any damages caused to the Lessee by the use of the Item or for any other harm directly related to its use.

4. The Lessee is entitled to use the Item only for the purposes for which it is intended by the manufacturer and must take care to prevent the Item from being damaged by foreseeable events (e.g., it is forbidden to ski in terrain without continuous snow cover, to cross roads intended for motor vehicles that may be treated with grit, to dry ski boots on or near heat sources where there is a risk of thermal damage, etc.).

5. The Lessee is allowed to let third parties use the Item, but is liable for any damage to the Item as if they used it themselves.

6. The Lessee is not allowed to make any modifications or interventions to the Item.

7. The lease is concluded for a fixed period. The Lessee must return the Item to the Lessor at the SKiMU premises at the date and time of the lease’s end, in a condition corresponding to normal wear and tear, without damage.

8. For the temporary use of the Item, the Lessee is obliged to pay the rental fee and a refundable deposit according to the valid price list of the Lessor, payable at the conclusion of the Rental Agreement. The deposit serves as security for damage, destruction, or loss. If the Item is returned undamaged, the deposit is refunded to the Lessee.

9. The Lessee is responsible for any damage they cause to the Item, especially if the Item is damaged by careless handling, skiing on stones, on roads, outside officially open slopes, etc. The Lessee is also responsible for the loss of the Item. In these cases, the Lessee pays compensation to the Lessor at standard retail prices when returning the Item.

10. If the Item or its part is completely destroyed, the Lessee must compensate the Lessor for the damage in the amount of the recommended retail price of the Item or its unusable part.

11. If the Lessee does not return the Item to the Lessor at the latest by the closing time of the SKiMU rental on the agreed end date, the lease does not convert to an indefinite period and the Lessor may charge a contractual penalty in the amount of the daily rental fee for the Item for each day of delay, or for each hour started, starting from the next opening time until the time of payment.

12. If the Lessee returns the Item before the agreed end of the lease, the rental fee already paid will not be refunded.

13. The contracting parties declare that they assume the risk of a change in circumstances, and that any such change does not entitle either party to assert any related claims. The contracting parties hereby expressly exclude the application of Section 2230 of the Civil Code to their mutual relations established by or in connection with this Agreement.

14. The contracting parties declare that they are aware of the legal consequences associated with the conclusion of the Rental Agreement and that they are entering into the Agreement freely, seriously, and without any coercion.

15. The Rental Agreement is drawn up in two copies, each party receives one copy.

16. The Agreement is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

17. The Rental Agreement becomes valid and effective on the date of its signature.

18. By signing the Agreement, the Lessee acknowledges and agrees that:

    • They have carefully inspected the sports equipment (Item) when taking it over.

    • Children under 15 years of age may use the Item only if accompanied by a person older than 18 years.

    • The Item is used solely at their own risk; they must assess whether they are physically and medically fit to safely handle the chosen activity.

    • The Item must be returned cleaned of snow and gross dirt.

    • At the time of receiving the equipment and signing the Rental Agreement, they are not under the influence of alcohol or drugs.

    • Ski binding safety mechanisms only reduce the risk of injury during skiing; they cannot completely prevent it.

    • The Lessor has adjusted the ski/snowboard safety binding according to the information provided by the Lessee (height, weight, age, boot sole length, skiing ability), and any inaccurate information may negatively affect the functioning of the safety binding.

    • They acknowledge that if there is any change in the facts according to which the safety binding was set (e.g., change in height, weight, boot sole length, or skiing ability), a new adjustment must be made by the Lessor according to the current values for proper functioning of the binding.

    • If they are late in returning the Item, the Lessor is entitled to report the Item as lost or stolen to the Czech Police.

19. By concluding the Rental Agreement, the Lessee acknowledges that the Lessor, in accordance with the relevant provisions of Regulation (EU) 2016/679 of the European Parliament and Council (“GDPR”), will process their personal data obtained from their identity card or passport, or otherwise provided by the Lessee. This includes name, surname, date of birth, ID document number and type, email, mobile phone, and the ID document’s validity date (“personal data”).

20. The Lessor informs the Lessee that they have the right to:

    • Obtain confirmation from the Lessor as to whether or not their personal data are being processed, and if so, to access those personal data and the following information: the purposes of processing, categories of personal data, recipients or categories of recipients to whom personal data have been or will be disclosed, especially recipients in third countries or international organizations, the intended period for which the personal data will be stored or, if that is not possible, the criteria used to determine that period, the existence of the right to request rectification or erasure of personal data or restriction of processing, the right to object to such processing, and the right to lodge a complaint with a supervisory authority.

    • Have the Lessor, without undue delay, rectify inaccurate personal data concerning them. With regard to the purposes of the processing, they have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

    • Have the Lessor, without undue delay, erase personal data concerning them, and the Lessor is obliged to erase the personal data without undue delay if one of the following grounds applies: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; the data subject withdraws consent and there is no other legal ground for the processing; the personal data have been unlawfully processed; the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the Lessor is subject.

    • Have the Lessor restrict processing where the accuracy of the personal data is contested by the data subject, for a period enabling the Lessor to verify the accuracy of the personal data, the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead, the Lessor no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.

    • Have the Lessor transmit those personal data to another controller at their request.

    • Object at any time to the processing of their personal data by the Lessor.

    • In case of doubt as to whether their personal data are being processed in accordance with the above legal regulations, contact both the Lessor and the Office for Personal Data Protection.

21. The Lessor reserves the right to change these General Terms and Conditions.

Malá Úpa, 3 February 2025

Martin Buček
Member of the Board, SKIMU, a.s.